It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. We have an established Carer’s policy and a Carer’s information pack available from Reception.
This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, it may be necessary to re-schedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.
We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.
We recognise that, at times, things could have been done differently or in a better way. If you feel you have cause to complain or raise concerns please write to our Practice Manager.
We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.
Data Protection Privacy Notices for Patients
This privacy notices let you know what happens to any personal data that you give to us, or any that we may collect from or about you.
The privacy notices apply to personal information processed by or on behalf of the practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Wolstanton Medical Centre in the last financial year was £77,696 before tax and National Insurance. This is for 5 full time GPs and 2 part time GPs who worked in the practice for more than six months.
NHS Summary Care Records
As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out).
Please read the information regarding this.
If you wish to opt out download and complete the opt out form and return to the Practice (see below).
All registered patients have the right to express a preference to receive services from a particular Doctor, either generally or in relation to any particular condition; such preferences will be recorded by the Practice.
The Practice will endeavour to comply with any reasonable preference, but need not do so if the preferred performer has reasonable grounds for refusing to provide services to the patient or if the performer does not routinely perform the services in question within the Practice.
Transferring Your Electronic Health Record
Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.
If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.
All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated.
We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.