We offer different types of appointments:
· Routine appointments—can be booked in advance online or via reception, new appointments are released daily
· Book-on-day appointments—reserved for urgent matters that need to be managed on the same day and are bookable via reception
· Self-book appointments—in some circumstances we will send patients invites to self-book an appointment for a specific purpose, these invites are sent by SMS or email
We always have an on-call GP present in the practice. If all
appointments have been booked, the on-call GP triages any genuinely urgent requests.
We offer a range of consultation types:
· Face-to-face
· Telephone
· Video
· Online consultations—for non-urgent, problems or queries you can submit a request to us via this secure portal https://accurx.nhs.uk/patient-initiated/m83056
· Home visits
· SMS and Email
Our reception team will ask for brief details of your problem in order that we can arrange help for you in the most appropriate and timely way. It is important that you support this process by being as clear as possible about what it is that you need, or what is concerning you, to best match the help we can offer.
How to Change or Cancel an Appointment
In the event that you are unable to attend your appointment, you can change or cancel your appointment with us. We ask that you cancel at least 2 hours before your appointment so that we can offer the appointment to other patients.
Check and Cancel
This function on our phone lines gives you the ability to check and cancel your appointment without needing to speak to a member of our team. This service is available 24/7 and can be accessed by phoning 01782 627 403 and choosing the Check and Cancel option.
Please note: this service can only be used if the number you are calling from and the patients date of birth match the details held on the medical record.
By telephone
Call us on 01782 627 403 to speak to a member of our team
By SMS
Please following the link on your reminder text if you need to cancel your appointment
NHS app
You can cancel your appointment through the NHS app. To find out more information about the NHS app you can do so here Online Services – Wolstanton Medical Centre
In person
You can visit the practice in person
Extended Access Appointments
Enhanced access appointments — These evening and weekend appointments are delivered from Basford House and Bradwell Hospital and can be pre-booked via our reception
How can we help you?
- Call or get help now with NHS 111
- Get fast help from a Pharmacist
- Consult with your Doctor online
- Book a telephone appointment online or book with reception on 01782 627 403
NHS 111
Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. Pharmacist help, including a local pharmacy search tool.
Consult with your Doctor online
Answer a few short questions and we will get back to you within 2 working days.
See Consult with your Doctor online for further information.
