Urgent Problems and Out of Hours

Life Threatening Emergencies

In a life threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident and Emergency (A&E) Department at the following hospital:

Royal Stoke University Hospital, telephone 01782 715 444.

Minor Injuries and a range of illnesses can also be treated at the following Minor Injury Units (MIUs) and Walk In Centres:

Haywood Hospital Minor Injuries Unit, telephone 01782 673 500.

Hanley Health and Wellbeing Walk in Centre, telephone 0300 123 6759

Also in the event of poisoning or overdose the attend A&E

Urgent Problems

If you have an urgent medical problem you can:

Telephone the Surgery

Telephone 01782 627 403 during our surgery opening times.
The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible.

Contact NHS 111

Telephone NHS 111 or go online by visiting 111.nhs.uk.
Available 24 hours a day, every day of the year. The online service is for people aged 5 years and over only.

NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the telephone:

To get help from NHS 111, you can:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111
  • NHS 111 is available 24 hours a day, 7 days a week.

In life threatening emergencies such as chest pain and severe shortness of breath you should call 999

Minor Injury Unit

Your local Minor Injury Unit (MIU) can treat a wide variety of problems. These include cuts and grazes, dog bites, sprains and strains, minor head injuries and minor burns and emergency contraception. If you have a minor illness like a cold or flu, earache, sore throat, a rash or urine infection your MIU can help.

Haywood Hospital MIU

High Lane, Burslem, Stoke-on-Trent, ST6 7AG

Telephone 01782 673 500

Minor Injury Unit website

Open 7am to 10pm weekdays; 9am to 10pm weekends and bank holidays.

Walk in Centres

Offering same day and prebookable appointments for a range of minor illnesses and injuries without an appointment:

Hanley Health and Wellbeing Walk In Centre

69 to 71 Stafford Street, Hanley, Stoke-on-Trent, ST1 1LW

Telephone 0300 123 6759

Open 8am to 8pm, 7 days a week