In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.
The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospital:
Royal Stoke University Hospital, telephone 01782 715 444.
Minor Injuries and a range of illnesses can also be treated at the following Minor Injury Units and Walk In Centres:
Haywood Hospital MIU, telephone 01782 673 500.
Hanley Health and Wellbeing Walk-in Centre, telephone 0300 123 6759
Midway Medical and Walk-in Centre, telephone 01782 663757
Also in the event of poisoning or overdose the attend A&E
The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible.
If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), and you need help fast, but it is not life threatening telephone 111. NHS 111 is available 24 hours a day, 365 days a year.
What to do when my Medical Practice is closed:
- If you need medical help fast but it’s not an emergency call 111
- If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
- Calls to 111 are FREE from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
When to call 111
- You think you need to go to Accident and Emergency (A&E) or to another NHS urgent care service
- The surgery is closed and you need healthcare advice
- You don’t know who to call for medical help
When to all 999
- Call 999 for life-threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
During normal practice opening hours the practice remains your first point of contact for all routine requests.
More information about NHS 111 can be obtained at www.nhs.uk/111
Please only visit the Accident and Emergency (A&E) department if it is an emergency.
Your local Minor Injury Unit (MIU) can treat a wide variety of problems. These include cuts and grazes, dog bites, sprains and strains, minor head injuries and minor burns and emergency contraception. If you have a minor illness like a cold or flu, earache, sore throat, a rash or urine infection your MIU can help.
Haywood Hospital MIU
High Lane, Burslem, Stoke-on-Trent, ST6 7AG
Telephone 01782 673 500
Open 7am to 10pm weekdays; 9am to 10pm weekends and bank holidays.
Offering same day and pre-bookable appointments for a range of minor illnesses and injuries without an appointment:
Hanley Health and Wellbeing Walk-in Centre
69-71 Stafford Street, Hanley, Stoke-on-Trent, ST1 1LW
Telephone 0300 123 6759
Open 8am to 8pm, 7 days a week
Midway Medical and Walk-in Centre
Morston House, The Midway, Newcastle-under-Lyme, ST55 1QG
Telephone 01782 66 37 57
Open 8am to 8pm, 7 days a week