Palmerston Street,
Newcastle under Lyme,
Staffordshire, ST5 8BN

Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Top of Page


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospital:

Royal Stoke University Hospital, telephone 01782 715 444.

Minor Injuries and a range of illnesses can also be treated at the following Minor Injury Units and Walk In Centres:

Haywood Hospital MIU, telephone 01782 673 500.

Hanley Health and Wellbeing Walk in Centre, telephone 0300 123 6759

Midway Medical and Walk in Centre, telephone 01782 663757

Also in the event of poisoning or overdose the attend A&E

Top of Page

Urgent Problems during Surgery Hours

Please call 01782 627 488 as soon as possible during our surgery opening hours.

The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible.

Top of Page

Urgent Problems when we are Closed

If you have an urgent medical problem outside normal surgery hours  (our opening times can be found here), and you need help fast, but it is not life threatening telephone 111. NHS 111 is available 24 hours a day, 365 days a year.

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24 hours a day, 7 days a week, every day of the year

When to call 111

  • You think you need to go to Accident and Emergency (A&E) or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111

Please only visit the Accident and Emergency (A&E) department if it is an emergency.

Top of Page

Minor Injury Unit

Your local Minor Injury Unit (MIU) can treat a wide variety of problems. These include cuts and grazes, dog bites, sprains and strains, minor head injuries and minor burns and emergency contraception. If you have a minor illness like a cold or flu, earache, sore throat, a rash or urine infection your MIU can help.

Haywood Hospital MIU

High Lane, Burslem, Stoke-on-Trent, ST6 7AG

Telephone 01782 673 500

Minor Injury Unit website

Open 7am to 10pm weekdays; 9am to 10pm weekends and bank holidays.

Top of Page

Walk in Centres

Offering same day and pre-bookable appointments for a range of minor illnesses and injuries without an appointment:

Hanley Health and Wellbeing Walk-in Centre

69-71 Stafford Street, Hanley, Stoke-on-Trent, ST1 1LW

Telephone 0300 123 6759

Open 8am to 8pm, 7 days a week

Midway Medical and Walk-in Centre

Morston House, The Midway, Newcastle-under-Lyme, ST55 1QG

Telephone 01782 66 37 57

Open 8am to 8pm, 7 days a week