Reasonable Adjustments - Wolstanton Medical Centre

Female patient listening to doctor in medical office.

The NHS uses something called the Reasonable Adjustments Digital Flag (RADF) to make sure that people with disabilities or long-term health conditions get the same access to healthcare as everyone else. This supports the Equality Act (2010), which protects your rights.

The flag is a note added to your NHS record. It shows what adjustments (changes or support) you may need to make it easier for you to use NHS services and so NHS staff know how best to support you.

Examples where the Reasonable Adjustments Digital Flag would be useful are:

Patient lip reads (so communication should either be face-to-face or written).
Patient is blind (so communication should be verbal or in brail and not written).
Patient has a speech impairment (so may find written communication easier).
Patient has dementia (so may need to be reminded of appointments the day before/on the day).
Patient is disabled & requires wheelchair access

This information will be kept on the NHS Spine (which is a safe and secure NHS computer system) and we will only do this if you agree to give your consent.

Other NHS services that can use the NHS Spine will be able to see your reasonable adjustment needs. These services include A&E, hospitals, ambulance staff, pharmacists, and dentists.

What are the benefits of telling your GP of any reasonable adjustment?

It reduces stress for you and your carers because you don’t have to explain your needs every time you use healthcare services.
It helps make healthcare easier for everyone to use.
Screening services can change how they work so everyone can take part.

The examples above are not the only ways we can help. Reasonable adjustments can help with many different needs, including:

Vision (blindness or partial sight)
Hearing (deafness or partial hearing)
Mobility (difficultly walking short distances or climbing stairs)
Dexterity (difficulty lifting and carrying objects or using a keyboard)
Learning/understanding/concentrating difficulties.
Memory impairments (dementia/Alzheimer’s)
Mental health (anxiety/agoraphobia)
Respiratory impairments
Fatigue (e.g., chronic MS)
Social or behavioural impairments (Aspergers or ADHD)

If you have any of the needs mentioned above, please tell us. We also ask you to agree to share this information with other health services. This helps us make your healthcare easier and better for you.

Helpful Resources

How to access urgent and emergency care

How to get a Hospital Passport or Health Profile

How to create your Social Story and what a Social Story might look like

What to take in your emergency Hospital bag

If you would like to tell us information about how we can make reasonable adjustments for you please complete our

Reasonable Adjustments Questionnaire

Patient's full name

First Last

Date

Phone

Who is filling in the questionnaire? Please write your full name and relationship to patient if you are not the patient.

Please tick this box if you/ the patient consents for all information collected in this questionnaire to be uploaded to their medical record.

Please tick this box if you/ the patient consents for all information collected in this questionnaire to be recorded on the Reasonable Adjustment Digital Flag so it may be accessed by other NHS organisations.

Do you have any disabilities or impairments that you would like to tell us about?

Please tick all the options that apply to you/ the patient and provide extra information in the additional comments box below. For example, if you/ the patient is Autistic, please tick ‘Social or Behavioural’ and write ‘Autism’.

Do you have any language needs that you would like to tell us about?

If you communicate using English, please leave this section blank. If you communicate in a different language to English, which language? Please tell us in the comments box at the bottom of the page

Yes

Do you need a language interpreter for your chosen language, or for a family member to be present during appointments to interpret for you?

Do you have any communication needs you would like to tell us about?

Do you use any communication aids and/or professionals?

Do you have a specific contact method you would like us to use? Optional

Do you need information in a specific format?

Please tell us how we can support you booking and preparing for appointments Optional

Additional Communication Needs

Additional Support Optional

Individual Care Requirements Optional

Environment of Care Requirements Optional

Additional Comments – Including Bespoke/Other Adjustments Optional

Here you can write anything else you can think of that hasn’t already been covered. Some examples: needing help making sure you can get to appointments such as sending you directions, or needing to be told when clinics are running late. We will do our best to meet these bespoke adjustments.

Do you have a carer?

Yes

No, but I would like help finding one – please call me to book me in with a social prescriber who can help.

Are you a carer and need extra support?

Yes, please call me to book me in with a social prescriber who can help.

No, I feel fully supported

If you have a carer please provide their contact details here Optional

We’d love to hear about your experience with our service and any reasonable adjustments we’ve made. Please download, complete, and return this form to share your feedback.

How to give feedback on our services