Types of Appointments
- Routine – You can book ahead online or at reception. New appointments are added each day.
- Same-day – For urgent problems. Please call reception to book.
- Self-book – Sometimes we will send you a text so you can book yourself.
- Online – Send us a message for non-urgent help. https://accurx.nhs.uk/patient-initiated/m83056
If all times are taken, a GP is always here to check any urgent needs.
Ways to Have Your Appointment
In person
By phone
By video
Home visits
SMS and Email
Our reception team will ask for a few details about your problem. This helps us get you the right help as soon as possible. Please be clear about what you need or what’s worrying you, so we can match you with the right care.
Need to Cancel or Change an Appointment?
If you can’t come, please cancel or change your appointment. Try to let us know at least 2 hours before, so we can offer it to someone else.
Check or Cancel Your Appointment by Phone
You can check or cancel your appointment any time by calling 01782 627 403 and choosing the Check and Cancel option.
This service is available 24/7 and doesn’t require speaking to a staff member.
Note: It only works if the phone number you’re calling from and the patient’s date of birth match the details on their medical record.
By telephone
Call us on 01782 627 403 to speak to our team
Cancel Your Appointment via Text
If you need to cancel, just follow the link in your reminder text. It’s quick and easy.
NHS app
Cancel Through the NHS App
You can cancel your appointment using the NHS App.
To learn more about the app, visit: Online Services – Wolstanton Medical Centre
In person
You can visit the practice in person
Extended Access Appointments
Enhanced access appointments — These evening and weekend appointments are delivered from Basford House and can be pre-booked via our reception.
Basford Primary Care Access Hub Leaflet
How can we help you?
- Call or get help now with NHS 111
- Get fast help from a Pharmacist
- Consult with your Doctor online
- Book a telephone appointment online or book with reception on 01782 627 403
NHS 111
Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. Pharmacist help, including a local pharmacy search tool.
Consult with your Doctor online
Answer a few short questions and we will get back to you within 2 working days.
See Consult with your Doctor online for further information.
