We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.
We recognise that, at times, things could have been done differently or in a better way. If you feel you have cause to complain or raise concerns please write to our Practice Manager.
We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, it may be necessary to re-schedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.