At Wolstanton Medical Centre, we are dedicated to providing care that is personal, respectful, inclusive, and empowering. This charter outlines what you can expect from us and how we can work together to support your health and wellbeing.
What You Can Expect from Us
We are committed to delivering high-quality care that is:
Respectful and Fair
We will provide confidential, friendly, and professional care for every patient, treating all with dignity, equality, and without discrimination.
Personalised and Holistic Care
We will listen to your needs and consider your physical, emotional, and social wellbeing in all aspects of your care. We will support you to make informed choices about your health through clear information and compassionate guidance.
Accessible and Inclusive
Our services are designed to be accessible to everyone. This includes step-free access, accessible toilets, hearing loops, interpreting services, and alternative formats when needed.
Clear and Informed
We will provide straightforward information to help you make informed choices about your health. You will be involved in decisions about your care at every stage.
Timely and Appropriate
We will offer appointments based on clinical need and will signpost you to trusted alternatives such as NHS 111, pharmacies, or urgent care if needed.
Flexible and Supportive
We understand that digital access doesn’t work for everyone. In addition to online services, we will continue to offer telephone and face-to-face ways to book and attend your appointments.
Professional and Safe
Our staff undertake regular training and follow up-to-date guidance to provide safe, effective care.
Open to Feedback
We value and encourage your opinion, both positive and constructive. Your feedback helps to shape the care we provide.
What We Ask of You
To help us provide the best possible care, we ask that you:
Keep us Informed
Let us know if you change your phone number, address, or email so we can stay in touch.
Treat Our Staff and Other Patients with Respect
Please be polite and considerate in all your interactions and communicate with kindness. We do not tolerate abuse, discrimination, or aggressive behaviour.
Use Our Services Responsibly
Use the most appropriate service for your needs. This might include seeing a member of our wider healthcare team, or using NHS 111, your local pharmacy, or the NHS App for advice.
Keep Appointments or Let Us Know if You Need to Cancel
This helps us to make best use of our time and offer appointments to others.
Your NHS, Your Rights
This Charter reflects the values of the NHS Constitution, which outlines your rights, responsibilities, and the principles that guide NHS care.
To learn more, visit: www.gov.uk/government/publications/the-nhs-constitution-for-england
Together, we can ensure a safe, inclusive, and compassionate healthcare environment for everyone.