Palmerston Street,
Newcastle under Lyme,
Staffordshire, ST5 8BN

General Patient Information

Complaint Procedure

We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.

We recognise that, at times, things could have been done differently or in a better way. If you feel you have cause to complain or raise concerns please write to our Practice Manager.

We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.

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Integrated Care Board

An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.

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Primary Care Network

The North Staffordshire GP Federation (a Primary Care Network also known as a PCN) was established in 2015. At the time the core purpose of the GP Federation was to provide an overarching membership and provider organisation which was representative of all the practices across North Staffordshire and Stoke on Trent.

The key objectives were to support core General Practice, through projects which support sustainability and ensure a thriving future for General Practice.

To find out more visit the North Staffordshire GP Federation website.

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Veteran Friendly Accredited GP Practice

We are a Veteran Friendly Accredited GP Practice. This means we have a dedicated Clinician who has a specialist knowledge of service related health conditions and veteran specific health services. This is important in helping Veterans to get the best care and treatment.

Military and Veterans Organisations and Resources.

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Acronyms using in General Practice

List of acronyms with descriptions used in General Practice (Microsoft Word).

Document kindly produced by NHS Arden and Greater East Midlands Commissioning Support Unit (CSU) and NHS Midlands and Lancashire CSU.

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National General Practice Profile

National General Practice Profile for Wolstanton Medical Centre.

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Ratings and Reviews

Ratings and reviews on the NHS website for Wolstanton Medical Centre.

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Quality and Outcomes Framework

To view the Quality and Outcomes Framework (QOF) results for Wolstanton Medical Centre:

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Practice Information Leaflet

Wolstanton Medical Centre Practice Information Leaflet.

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Publication of GP Net Earnings

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Wolstanton Medical Centre in the last financial year was £68,832 before tax and National Insurance. This is for 6 full time GPs and 4 part time GPs who worked in the practice for more than six months.