Palmerston Street, Newcastle-under-Lyme, Staffordshire, ST5 8BN

Online: Contact Us Online
Telephone: 01782 627 488 ( Out of Hours: 111 )

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Patient Access


Patient Access

We use a secure website called Patient Access which provides:

  • Appointments Booking
  • Repeat Prescriptions
  • Change of Address or Telephone Number
  • Access parts of your GP medical record

Patient Access can be accessed here.
However you will need to register for the service (see below) before you can use it.

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Mobile App

The free Patient Access app provides greater convenience for patients who are away from a desktop PC or laptop, with access to an Android or Apple Smartphone.

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Getting Support

If you need help using Patient Access, visit the Patient Access Support website.

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How to Register for Patient Access

For security reasons you must prove your identity to the reception staff who will then supply a registration document with personalised access code.

You can only apply in person and we require two forms of ID, one photographic (e.g. Passport or Driving Licence) and another with proof of address (e.g. utility bill). Once a patient reaches their 13th Birthday they will be required to Register themselves for an access code, to comply with confidentiality regulations.

You can only apply in person and once a patient reaches their 16th Birthday they will be required to Register themselves for an access code, to comply with confidentiality regulations.