Appointments

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APPOINTMENTS

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How to Book Your Appointment

  1. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service:
    See our Registration Notes for details.
  2. By Telephone:
    Call 01782 627403 during our opening hours.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

Urgent (Same Day) Appointments

Some appointments are held in reserve for medically urgent cases that cannot wait for the next routine appointment.

If you feel you need one of these appointments, please contact reception in the usual way. Reception will ask for brief details of your problem in order that we can manage it in the most appropriate way.

For urgent appointments and home visits you may not be able to see the doctor of your choice.

Please also refer to our 'Urgent Problems and Out of Hours' page for information.

General Information

An appointment system operates for all surgeries. We do not operate any open surgeries.

Appointments can be booked up to 7 days in advance. We will always endeavour to let you book an appointment with the doctor of your choice at a time that suits you best. This is obviously not always possible especially at times of high demand (usually around the holiday periods) and when doctors are on holiday. We are constantly reviewing the appointment system to offer a range of availability.

Saturday Appointments

Our Saturday surgeries are by appointment only. There will be two clinicians available, some weeks 2 Doctors other weeks a Doctor and a Practice Nurse.

Telephone Advice

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.

Telephone Consultations with your Doctor

Doctors take telephone calls / advice Monday to Friday between 11.00am to 11.15am on 01782 627488.

NHS 111

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Practice Nurses

Our practices nurses offer a range of services. For further information see the nursing section of our Clinics and Services page.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. By Telephone:
    Please call us on 01782 627403.
  3. By Fax: Please send us a fax on 01782 662313.
  4. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Friends and Family Test